Stephanie Maddox, Operations/Account Manager
Stephanie is a free spirit. She loves yoga, daily meditation, nature and all things earthy. She relies on hard work, determination, and persistence to achieve her goals and prides herself on being an excellent manager of time. Stephanie graduated high school at the age of 16 and started working as a waitress shortly after that. A few years later, she decided she wanted to be a personal trainer, but her interviewer saw much more than a trainer in her, and she was hired as an Assistant Sales Manager. She started her career in the fitness world at a small, run-down gym in the suburbs of Atlanta. Through consistent sales results, she quickly moved up the ladder to run several markets during her almost 8-year relationship with the company. She was known for being sent to “troubled markets” and turning them around to get them back on track. After quite a few satisfying years as a Regional Sales VP, she decided to start some independent work as a business development consultant. In this role, she worked closely with fitness studio owners in start-up or struggle mode. She specialized as a business turnaround consultant, helping struggling companies succeed again by identifying their weak points and helping them implement proven processes for success.
The problem was, she never felt like she was at “home.” Stephanie longed for a stable career opportunity where she could grow, learn and become a key player in a team of many with the same passions she had. She reached out to someone she trusted and enjoyed working with in the past, and as fate would have it, he pointed her in the direction of GYM HQ!
Stephanie joined us as a Payroll Admin. She was not in the seat long before she started asking the right questions and proving herself to perhaps be a better fit for a more significant role. With her skill set in mind, the Operations/Accounts Manager role was born and Stephanie began serving as the right-hand woman to our VP. Her main goal is ensuring our clients receive the best in service, and that we're continuously striving and working toward better. A typical day may find her involved in on-boarding new clients, pitching in to navigate a tricky payroll cycle, or putting together a KPI report to assist a gym owner in growth and improvement. If a department doesn’t have a specific head here at GYM HQ, she’s your go-to person. If you have a problem, she is the solver. She is all about teamwork and making sure everything runs smoothly. Everything Stephanie has experience in the fitness industry thus far makes her uniquely qualified for her role, and she says that she finally feels “at home.” She was recently recognized as GYM HQ'S June MVP.
Her all-time favorite quote?
“Nothing in this world can take the place of persistence. Talent will not: nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not: the world is full of educated derelicts. Persistence and determination alone are omnipotent.” -- Calvin Coolidge