Featured GYM HQ Team Member

Karine Cesar, Client Services Manager

Born in Haiti and raised in New Jersey, her first job was at Chase as an encoder in New York.  She worked hard and eventually left Chase for a role at First Fidelity Bank in downtown Newark, New Jersey.  There she handled escalations directed to the “Office of the President (CEO).”  When her parents decided to take early retirements and move to South Florida, she followed suit and accepting a position at Manufacture’s Hanover Trust Mortgage as a call center agent in their Rural Housing division.  The company was eventually acquired by Chase.

Karine spent  11 years with Chase holding the following positions:

  • Customer Service Agent
  • Real Estate Tax Agent
  • Customer Service Lead
  • Customer Service/Complaints and Collections Manager
  • Diversity Club Chair
  • Co-Chair of Mentoring Club assisting new managers on their managerial adventures.

As the Customer Service/Complaints and Collections Manager, she led her departments through required audits earning a B rating.

When the economy took a downturn, her worksite was closed and she was hired by ABN AMRO Mortgage in Sunrise, FL as a Call Center Manager.  During her tenure there, she was part of a team assigned to create a new mortgage department geared toward assisting brokers in high-end home sales. 

Karine relocated to Georgia in 2005 and worked for RYLA, a telecom company,  first as a Team Leader, then as a Manager, and finally as an Operations Manager.  Unfortunately with the loss of a major client the company was forced to lay off staff which set her on the path to work for another telecom company, Cbeyond.  She learned a lot about the telecom world during her eight years at Cbeyond and worked her way up to the Retention Department.  

In 2014, Karine took a chance on a small start-up and joined the GYM HQ team as a Customer Service Lead Agent.  Her background has always been working for large corporations, so working for GYM HQ  challenged her to pull from her experiences and apply them on a smaller scale as we grew.  As the GYM HQ contact center team grew from 4 to 20, Karine grew with it, ultimately transitioning into the role of Client Services Manager.  She currently leads both the Customer Service and Past Due Communications teams.  Karine was recently honored as GHQ's May MVP.  Her willingness to continue to learn and accept new challenges makes her a vital part of our organization.

"As I continue my career journey, I am happy and thankful that I’ve been given the opportunity to continue to learn and grow with GYM HQ.  Every day brings something new, and I have a great team in Customer Service and PDC that will assist in our growth."

 

Karine 2.jpg