Featured GYM HQ Team Member

Stephanie Maddox, Operations/Account Manager

Stephanie is a free spirit. She loves yoga, daily meditation, nature and all things earthy.  She relies on hard work, determination, and persistence to achieve her goals and prides herself on being an excellent manager of time.  Stephanie graduated high school at the age of 16 and started working as a waitress shortly after that.  A few years later, she decided she wanted to be a personal trainer, but her interviewer saw much more than a trainer in her, and she was hired as an Assistant Sales Manager.  She started her career in the fitness world at a small, run-down gym in the suburbs of Atlanta.  Through consistent sales results, she quickly moved up the ladder to run several markets during her almost 8-year relationship with the company.   She was known for being sent to “troubled markets” and turning them around to get them back on track.  After quite a few satisfying years as a Regional Sales VP, she decided to start some independent work as a business development consultant.   In this role, she worked closely with fitness studio owners in start-up or struggle mode.  She specialized as a business turnaround consultant, helping struggling companies succeed again by identifying their weak points and helping them implement proven processes for success.  

The problem was, she never felt like she was at “home.” Stephanie longed for a stable career opportunity where she could grow, learn and become a key player in a team of many with the same passions she had.  She reached out to someone she trusted and enjoyed working with in the past, and as fate would have it, he pointed her in the direction of GYM HQ!  

Stephanie joined us as a Payroll Admin.  She was not in the seat long before she started asking the right questions and proving herself to perhaps be a better fit for a more significant role.  With her skill set in mind, the Operations/Accounts Manager role was born and Stephanie began serving as the right-hand woman to our VP.  Her main goal is ensuring our clients receive the best in service, and that we're continuously striving and working toward better. A typical day may find her involved in on-boarding new clients, pitching in to navigate a tricky payroll cycle, or putting together a KPI report to assist a gym owner in growth and improvement.  If a department doesn’t have a specific head here at GYM HQ, she’s your go-to person.  If you have a problem, she is the solver.   She is all about teamwork and making sure everything runs smoothly.   Everything Stephanie has experience in the fitness industry thus far makes her uniquely qualified for her role, and she says that she finally feels “at home.”   She was recently recognized as GYM HQ'S June MVP.

Her all-time favorite quote?

“Nothing in this world can take the place of persistence. Talent will not: nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not: the world is full of educated derelicts. Persistence and determination alone are omnipotent.” -- Calvin Coolidge

Steph.jpg

Featured GYM HQ Team Member

Karine Cesar, Client Services Manager

Born in Haiti and raised in New Jersey, her first job was at Chase as an encoder in New York.  She worked hard and eventually left Chase for a role at First Fidelity Bank in downtown Newark, New Jersey.  There she handled escalations directed to the “Office of the President (CEO).”  When her parents decided to take early retirements and move to South Florida, she followed suit and accepting a position at Manufacture’s Hanover Trust Mortgage as a call center agent in their Rural Housing division.  The company was eventually acquired by Chase.

Karine spent  11 years with Chase holding the following positions:

  • Customer Service Agent
  • Real Estate Tax Agent
  • Customer Service Lead
  • Customer Service/Complaints and Collections Manager
  • Diversity Club Chair
  • Co-Chair of Mentoring Club assisting new managers on their managerial adventures.

As the Customer Service/Complaints and Collections Manager, she led her departments through required audits earning a B rating.

When the economy took a downturn, her worksite was closed and she was hired by ABN AMRO Mortgage in Sunrise, FL as a Call Center Manager.  During her tenure there, she was part of a team assigned to create a new mortgage department geared toward assisting brokers in high-end home sales. 

Karine relocated to Georgia in 2005 and worked for RYLA, a telecom company,  first as a Team Leader, then as a Manager, and finally as an Operations Manager.  Unfortunately with the loss of a major client the company was forced to lay off staff which set her on the path to work for another telecom company, Cbeyond.  She learned a lot about the telecom world during her eight years at Cbeyond and worked her way up to the Retention Department.  

In 2014, Karine took a chance on a small start-up and joined the GYM HQ team as a Customer Service Lead Agent.  Her background has always been working for large corporations, so working for GYM HQ  challenged her to pull from her experiences and apply them on a smaller scale as we grew.  As the GYM HQ contact center team grew from 4 to 20, Karine grew with it, ultimately transitioning into the role of Client Services Manager.  She currently leads both the Customer Service and Past Due Communications teams.  Karine was recently honored as GHQ's May MVP.  Her willingness to continue to learn and accept new challenges makes her a vital part of our organization.

"As I continue my career journey, I am happy and thankful that I’ve been given the opportunity to continue to learn and grow with GYM HQ.  Every day brings something new, and I have a great team in Customer Service and PDC that will assist in our growth."

 

Karine 2.jpg

Featured GYM HQ Team Member

DeAndre Tapia, Customer Service

DeAndre joined the GYM  HQ family back in February.  His previous work experience includes serving as an Apple IOS-iTunes Tech Support representative, an Office Depot/OfficeMax Warehouse Distribution call center agent,  and Customer Service Manager at WINN-DIXIE.

By continuously challenging himself to learn and grow, he's proven to be a great asset to the team and shows great potential..  He was recently named the GYM HQ MVP for the month of April.

What makes DeAndre so awesome?

  • His commitment to understanding his role as a Client Service Agent.  This exemplifies the GYM HQ Core Value of Competence.
  • His ability to correctly complete all tasks and projects for which he is responsible
  • His willingness to assist with other projects.  This exemplifies the GYM HQ Core Value of One Team
  • His constant study of our clients' membership and service contracts.
  • His willingness to assist with escalated calls
  • His positive attitude!

Because of his outstanding performance, he was promoted to the role of Tier II Agent.  He recently conducted a training class regarding new policies put in place for one of our clients!

DeAndre likes all sports and food.  He is a bright star with an even brighter future and we love having him as a member of our team!

DeAndre.jpg

Featured GYM HQ Team Member

Travanta Wright, Customer Service 

Travanta impressed us with his enthusiasm and professional demeanor when he was hired as a Past Due Communication Agent in April 2017.  Travanta quickly excelled in his position earning the opportunity to train as a Customer Service Agent in May 2017 where he continues to learn and grow professionally.  His quick advancement speaks to his overall intellect and ability to learn.  Travanta brings to all of his activities energy, enthusiasm, positivity and commitment. He has proven himself to be reliable and flexible and accepting of any task with which he is challenged.  While the role of a Customer Service Agent is not always simple, Travanta consistently delivers a quality level of service to our client’s members.

Of particular value to us is Travanta’s team player mindset, enthusiastic embrace of change, ability to work with minimal supervision and unwavering commitment to exceeding our client’s expectations.  He is a hardworking, top-performing customer service professional.

Travanta is currently in school to be an Athletic Trainer and will soon enter the Graduate Program at Life University.  He was the GYM HQ MVP March 2018 and is a consistent perfect attendance winner!  

Travanta.jpg